Privacy Policy — spectrumsprouts Kids

Effective date: October 13, 2025

At spectrumsprouts Kids Private Limited (“we”, “our”, or “us”), we are committed to protecting the privacy and personal information of our users — especially children with special needs and disabilities — and their families. This Privacy Policy explains how we collect, store, and use your personal data in accordance with applicable Indian privacy laws (including the IT Rules relating to Sensitive Personal Data). By using our services, you consent to this Privacy Policy.

1. Information We Collect

We collect the following personal information that you provide to us:

• Names, email addresses, phone numbers and other contact details.
• Medical history, diagnostic information, and treatment details necessary for providing therapy and special education.
• Other personal data required for service delivery (assessments, progress notes, etc.).

We may also automatically collect technical information about how you interact with our website and services (e.g., IP address, browser type, pages visited).

2. How We Use Your Information

• Providing therapy and special education services to children with special needs and disabilities.
• Managing your account and communicating about appointments, reports, invoices, and service updates.
• Tailoring services and individual programmes to the specific needs of each child.
• Improving our services and operations (quality assurance, training, internal reporting).

We will use personal information only for the purposes for which it was collected, or as otherwise required by law.

3. Data Retention

We retain sensitive personal data only as long as required for the original purpose of collection or as mandated by applicable law. When the data is no longer needed, we securely delete or destroy it.

4. Data Storage and Security

All personal and medical information provided to spectrumsprouts Kids is stored securely. We follow industry-standard security practices to protect information against unauthorized access, misuse, loss, or alteration. Data is stored offline/in secure systems and is not shared with third parties without your consent except where required by law.

5. Confidentiality and Anonymity

We respect the privacy and anonymity of all users. Personal information, including medical data, is kept strictly confidential and is accessible only to authorized personnel directly involved in providing services. Our employees and any third-party processors are bound by confidentiality obligations and receive training to handle personal data responsibly.

6. No Third-Party Sharing

We do not disclose your personal data to third parties, subsidiaries, or other organisations unless required by law or with your explicit consent. We do not sell or otherwise misuse personal information. Internally, information may be accessed for legitimate purposes such as quality assurance or staff training.

7. Legal Disclosure

We will disclose personal data to government authorities, courts, or law enforcement only where required to comply with a legal obligation, court order, or similar process.

8. Access and Control Over Your Data

You have the right to access and control the personal information we hold about you or your child. Specifically, you may:

• Request Access — Ask for details of the personal data we hold.
• Request Rectification — Ask us to correct or update inaccurate or incomplete information.
• Request Deletion — Ask for erasure of personal data that is no longer required, except where retention is required by law.

To make any request, contact our Grievance Officer using the details below. We will respond promptly in accordance with applicable laws.

9. Your Consent

By supplying personal information to us or using our services, you consent to the collection, storage, and processing of your personal data as described in this policy.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be posted on our website and, where appropriate, notified to you by email.

11. Grievance Redressal Mechanism

spectrumsprouts Kids has a Grievance Redressal Mechanism to address grievances regarding data processing. A Grievance Officer has been designated to receive and resolve complaints in a time-bound manner.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@spectrumsprouts.com.